Faculty and staff connections to student success

When external factors are eliminated, the key contributor to student success is the student’s connection with the faculty and staff of the institution. Successful adult education programs tend to have

• Members who are deeply committed to student success.
• Faculty who regularly provide developmental feedback, and staff who continuously provide support.
• Active training programs to develop the abilities of faculty and staff.

When the institution uses nontraditional delivery channels, electronic communication channels replace face-to-face connections [32, 33].